Returns & Exchanges
At PinkCherry, we want you to love your new style, which is why we offer a hassle-free 30-day return policy for all unworn fashion items with original tags attached. If your fit isn't perfect, we are committed to making it right through a quick exchange or a full refund.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all garment tags are intact and the packing slip is included inside.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing